On the Same Boat
A very successful travel services organization needed to methodically segment and contact inquirers across its demand base. Not a novel idea but one that required significant ‘filling-in-the-blanks’ methodology to...
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Loyalty, First, Second and Third.
In the overcrowded royalty space, there is an opportunity to seamlessly implement a loyalty program that is least demanding from and transparent to the consumer, and most relevant and timely to manufacturers. Moving away from...
Read MoreCustomer Focused Interraction
There is a scenario where your organization is expecting a significant number of contacts for service. Clearly your main task is to plan appropriately in order to satisfy the service needs and the volume of contacts. But what if...
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